Archive for April, 2008

Why does the media softball McCain?

Apr 29th

Posted by Mike Beckham in Blog

No comments

This is really frustrating me, the double standards are glaring. The white spiritual leader gets off but the black preacher… that’s a different story.

John Oliver Vs. Fox News

Apr 11th

Posted by Mike Beckham in Blog

No comments

The Daily Show’s John Oliver had a piece on The Daily Show (airs on Comedy Central in the U.S. and on The Comedy Channel in Australia) about FOX News and I thought it was worth a mention on the blog. Below is the first of two clips. To see part II click “read the rest of this post” below the video.

More >

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Primus Telecom responds

Apr 7th

Posted by Mike Beckham in Blog

4 comments

Update on the Primus situation…

primuslogo.gifOur investigation has found that our wholesale provisioning carrier had difficulties closing the telephony part of your relocation order, consequently delaying the DSL component. We’ve worked to rectify the issue and confirmed everything is fully functional.

To compensate you for the inconvenience of a delayed DSL service we’d like to offer one month’s free internet ($49.95) as way of an apology and assurance that we value you, our customer.

Also whilst investigating your account, we found that the bundle discount hadn’t been applied correctly meaning you were charged at the unbundled DSL rate ($59.95). The bundle plan has been corrected and we’ve applied a further credit of $70 to your account to cover the excess since starting the plan.

- Email from Customer Service.

I’d convey my gratitude to Primus for following this situation up with me and rectifying it, however it should not take a public blog post to make them take action. If Primus did value their customers the original situation would not of happened and if the plan we are currently on with them was not the best around (that I can find) we would no longer be their “valued” customer.

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