mike blogs
The Blog of Mike Beckham
Moving house and avoiding iPrimus at all costs
Jul 9th
I recently moved house yet again, one of the things I dread most about moving is changing my contact details with countless organisations and switching Phone and Internet connections to the new address.
iPrimus - bad customer service
Everytime a company manages to completely screw it up, last time I moved I detailed iPrimus completely screwing up an ADSL service transfer and yet again they managed to disappoint. This time, it wasn’t ADSL but Telephony services. Thankfully I have since switched ISP’s after the last experience.
My mother had contacted iPrimus to transfer the service a week or so before we moved, but after getting into ‘heated words’ with the customer ‘service’ operator, she requested the transfer not go through and we contacted Internode, but due to technical reasons we switched to Telstra for home phone services.
Apparently her request with iPrimus however was totally ignored by the representative at iPrimus, and no record of her not wanting the order processed existed.
After all that, there was an issue with the previous tenant not disconnecting the phone line properly, which Telstra eventually sorted out.
All this took hours stretched over a week, on hold with all the companies above.
Then of course when the phone line had finally been connected, I had to organise an ADSL connection, so I called my ISP Internode, and about 24 hours it was connected. 24 hours! If you are looking for a ISP, I thoroughly recommend these folks, great prices, great customer service (only issue is long waiting cues for customer service on the phone) and very competent at what they do.
iPrimus on the other hand – avoid, avoid, avoid. They lost us as Internet and now Phone customers and are probably going to charge connection and disconnection fees for services we didn’t request, if anyone from there is reading this, as I know they did last time – It’d be nice if you didn’t.
They have been – easily, the worst company I have had the displeasure of ever dealing with – twice. Telstra came out smelling like roses, and that doesn’t happen very often.
Read about my last experience with iPrimus (31 March, 2008).
Space Monkey
Apr 28th
WWF who do some great work have released this new promotion/music video which is just amazing, in terms of both production quality and emotion.
The track is “Song for Divine Mother of the Universe” from Ben Lee. Details of the production and music are here.
Why the Tea Party is a sham
Mar 23rd
The Tea Party is not about taxes, it’s not about a Government takeover of Healthcare (which could not be further from the truth). What it is about can be witnessed by their signs with Obama as Hitler imagery and racist, and homophobic slander. Comments like “What is happening to my country”, all this goes back to the same people at Palin rallies in the 2008 election. They still have not gotten over loosing the election to someone they think is not legitimate in almost every way imaginable.
A man still branded un-American, even not a citizen or not recognised as a Christian, despite his long-held Church relationships. Instead he is an Immigrant of some kind, who is President through a fraudulent election and on top of that possibly Muslim. I’m sure his race and name don’t help either.
Let me be clear, the Conservatives against Health care reform are not the target of this post, you have a right to disagree. This post is directly targeted at those on the extreme far right fringe, which is constantly becoming the new mainstream in the Republican party. The ones who hold up signs screaming “Get the Government out of my Medicare/Medicade”. Oblivious to the fact without Government there wouldn’t be these services in the first place.
You have to think most of these people are brought to these locations by people using them as pawns, by the Glenn Becks and the other far right crusaders. People who are wound up through the deliberate narratives spewed out by Fox News and Right Wing talk radio, who are not getting the full story and the bigger picture and most importantly the truth.
MSNBC’s Keith Olbermann yet again summed up my feelings more soundly than I can.
